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Welcome to Heritage Lace Customer Service

Privacy & Security

Privacy and Security

Thank you for visiting At Heritage Lace, your personal privacy is very important to us and assures you that we will use your information responsibly. We will only ask for information that is necessary to properly process your order and provide you with an enjoyable shopping experience. You have the right to know what information is collected, how it is used and the security measures taken to protect your privacy.

Effective Date of this Privacy Policy

This policy is effective as of August 1, 2009

Collection and Use of Information

Heritage Lace collects two kinds of information when you visit our website:

  1. Information you give us

    We receive and file the information you input on our website or provide in other ways. For example, when you make a purchase, we store that sales information to enable us to serve you better on your next visit. You can elect not to provide certain information, but doing so may preclude you from benefitting from some of our services. We use this information to communicate with you, respond to your requests, tailor our products to your needs and generally improve our services.
  2. Information we collect from your activities on our web site

    Information is obtained as you navigate through our website, including traffic patterns and the number of pages you visit. This information helps us to make improvements to our website to better serve our customers’ needs. Upon processing your order, we store certain information received from your transaction with us. For example, like almost all websites, we use “cookies” (see below) to obtain certain types of information whenever your browser accesses our website. We may use this information to notify you of other products or services of interest to you, or to direct you to a retail shopping location near you. We may also use this information to help diagnose problems with our server or other technical problems relating to our website.

Information about our customers is one of our most valuable assets and we do not share or sell this information to others. We are committed to guarding your privacy and providing you with a private and secure shopping source.


“Cookies” are unique identifiers, computer-generated to “tag” your computer when you access our site. They enable our system, as part of the ordering process, to recognize your browser. We use only “session cookies” which expire when you close your browser, not “persistent” ones that remain on your hard drive until you delete them. Please note the cookies do not contain any personally identifying information such as your name.

If you do not wish to receive cookies, your browser can be set up to reject them or alert you when one is placed on your computer. While you are not required to accept cookies, you may be unable to use all of the functions of this site if your browser rejects them.


Heritage Lace protects the security of your information during transmission through the use of secure software, which encrypts the information you input which reduces the possibility that such information can be read by any unauthorized person. Any information collected by Heritage Lace is protected in private files behind the protection of a firewall designed to preclude access by outside users. We reveal only the last four digits of your credit card number when confirming an order. We must, of course, transmit the entire number to the appropriate credit card company in processing your order, but only in encrypted form.

We release account information only as required to comply with applicable laws; to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of , our customers or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction. It does not include selling, renting, sharing, or otherwise disclosing personally-identifiable customer information for commercial purposes, in violation of our commitments as set forth in the Privacy Policy.

To help us protect you against unauthorized access to your computer and password, always be sure to sign off when you finished using a shared computer.

Opt In/Opt Out

If you do not wish to receive email offers and information, please let us know by sending us an email at Please be sure that your email includes your name and address. Please note that requests may take up to 8 weeks to be effective.

Third Party Service Providers and Information

Heritage Lace may use others to perform such tasks as customer service, order fulfillment, delivery, mailing, editing customer lists, analyzing market date and processing credit card transactions. This may require access to personal information but these third parties will not be allowed to use it for any other purposes. Except for this necessary disclosure, no information is shared with third parties.

Our site may include links to third-party advertisers and other retail websites, but we do not provide them with any personally-identifiable customer information. We do not have access to, or control over, cookies or other features they may use, and their policies on information disclosure are not covered by this Heritage Lace Privacy Notice. Contact them directly for more information about their privacy practices.

Downton Abbey® by Heritage Lace Terms and Conditions

The subscriber is not authorized to use the protected property for any commercial purpose whatsoever. Nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property right of NBCU. Unauthorized distribution, duplication, alteration or other use of protected property, including without limitation any trademark, image, drawing, text, likeness or photograph may constitute a violation of the laws of copyright and trademark and may be prosecuted under criminal and/or civil law.

By accessing, using and browsing this portion of the website (the "Site"), you accept without limitation or qualification, the terms and conditions below (the "Agreement"). Please read this Agreement carefully before accessing or using the Site.

No material from the Site owned, operated, licensed or controlled by Carnival Film & Television limited or any of its related, affiliated or subsidiary companies, (collectively "NBCU") may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written permission of NBCU, except that you may download one copy of the material displayed on the Site on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright, trademark and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of NBCU's copyright, trademark and other proprietary rights.

Images of the NBCU property displayed on this Site are either the property of NBCU or used with permission. Except as specifically permitted herein, the use of these images by you, or anyone else authorized by you, is prohibited. Any unauthorized use of the NBCU property may violate copyright laws, trademark laws, the laws of piracy and publicity, and communications regulations and statutes.

The trademarks, logos, and service marks (collectively the "Trademarks") displayed on this Site are registered Trademarks of NBCU. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on this Site without the written permission of NBCU. Your misuse of the Trademarks displayed on this Site, or any other content on this Site, except as provided herein, is strictly prohibited. You are also advised that NBCU will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

The information contained in this Site is provided "as is" and without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Further, this information may include technical inaccuracies or typographical errors. NBCU may make improvements and/or changes in the products and/or the information described in the Site at any time without notice. As such, changes may, without notice, be periodically added to the Site.

Any questions, corrections or comments concerning this Site may be reported to NBCU. Please note, however, that any feedback information, such as questions, corrections, comments, suggestions, ideas and the like regarding the content of this Site, or any NBCU work, shall be deemed to be non-confidential and NBCU shall have no obligation of any kind with respect to such information. Further, NBCU shall be free to use, disclose, reproduce and distribute such feedback information to others without limitation, and NBCU shall be free to use such ideas, concepts, know-how or techniques contained in such feedback information for any purpose whatsoever including, without limitation, developing, manufacturing and marketing products incorporating such information.

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. If any provision of this Agreement shall be unlawful, void, or for any reason, unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

Business Transfers

In developing our business, we may buy or sell stores, subsidiaries, or business units. In such events, customer information generally is one of the transferred business assets but it remains subject to commitments made in any pre-existing Privacy Notice (unless a customer gives other consent). In the unlikely event that or substantially all of its assets are acquired, customer information will be one of the transferred assets, protected by the privacy practices of the successor business.

Changes to this Privacy Policy

This Privacy Policy may be changed or revised from time to time and any changes will be posted here. As these changes may be made at any time, without notifying you, we recommend that you periodically review the terms of this Privacy Policy. Please note that our rights to use your personally-identifiable information will be governed by the Privacy Policy in effect at the time the information is used. If you object to any such revisions to this Privacy Policy, you must cease using this website. Continued use of this website following the posting of any revisions to this Privacy Policy shall indicate your acknowledgement of such revisions and your agreement to be bound by the terms as revised.

The Federal Trade Commission provides useful information about online privacy on its own website, accessible at

CA Proposition 65

In compliance with the state of California's Proposition 65, certain patterns of tableware offered for sale on this website may expose you to lead content. The State of California had obligated us to warn the public that such exposure may cause cancer or birth defects or other reproductive harm.

© 2018 Heritage Lace L.L.C. All Rights Reserved.
Downton™ and Downton Abbey® © 2018 Carnival Film & Television Limited. All Rights Reserved.
Downton Abbey Collection by Heritage Lace. Collection © Heritage Lace Inc., Pella, IA.